Return & Refund Policy
Return & Refund Policy – NextGen Equestrian
We want you to be completely satisfied with your purchase.
Return Eligibility
You may request a return within 14 days of receiving your order if:
- The item is unused and in original condition
- The item is returned with original packaging
- Proof of purchase is provided
Non-Returnable Items
The following items cannot be returned:
- Used or damaged items
- Customized or personalized products
- Clearance or final sale items
Return Process
To request a return:
- Contact our support team
- Provide your order number and reason for return
- Our team will provide return instructions
Refunds
Once we receive and inspect the returned item:
- Approved refunds are processed within 5–10 business days
- Refunds are sent to the original payment method
- Shipping fees are non-refundable unless the item arrived damaged or incorrect
Exchanges
We only replace items if they are defective or damaged.
Damaged Items
If your order arrives damaged, please contact us within 48 hours with photos of the item and packaging.