Shipping Policy
Shipping Policy – NextGen Equestrian
At NextGen Equestrian, we are committed to delivering your order quickly, safely, and efficiently.
Processing Time
- Orders are processed within 1–3 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
- During sales or peak seasons, processing times may be slightly delayed.
Shipping Time
Estimated delivery times:
- USA & UK: 2–5 business days
- UK Orders: 5–10 business days
- International Orders: 7–14 business days
Delivery times may vary depending on customs clearance, local courier services, or unforeseen delays.
Shipping Charges
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions on selected orders.
Order Tracking
Once your order is shipped, you will receive a tracking number via email.
Customs & Duties
International customers are responsible for any customs duties, taxes, or import fees required by their country.
Incorrect Address
Please ensure your shipping address is correct before placing an order. We are not responsible for delays or lost packages caused by incorrect address details.
Lost or Damaged Packages
If your package arrives damaged or is lost during transit, please contact us within 7 days of delivery.